Owen is an innovative, problem solving and customer focused IT support professional with over 35 years in the Information Technology, Environmental and Petroleum industries. Major strengths include understanding customer needs, applying the correct technology, and improvising solutions to fit needs.
Owen worked as a Lead Systems Support Engineer at E*TRADE Financial for over 7 years during the "dot com boom". During this time, some of the items he was responsible for:
- Remote support for all offices west of the Mississippi river.
- Evaluating hardware and setting desktop standards world wide.
- Tested all new software for compatibility with existing software and hardware.
- Deploy Cisco VPN for 1400 users world wide saving $189,000 per month.
- Owen excels at providing IT solutions to companies and their customers.
- "My approach to IT support is to first determine how the user interfaces with the technology, and then identify what systems or processes can be improved to streamline their efforts."
Below are some of the comments that Owen has received from satisfied customers:
- "Owen was a life saver. Whenever we needed help with our systems and applications he was always there. It didn't matter if we were in the office or away on a business trip. He was always reachable for he knew how important and time sensitive it was for us to be able to access our work. His work ethics and knowledge is unbeatable. He was a great asset to our team as well as to the company." – Antoinette C.
- "Owen has an awesome work ethic. He believes in looking at projects from the users' point of view, ensuring that the result is satisfactory to all." - Bob R.
- "Owen is very helpful, we worked in the same office for a year and a half and even when I was in a different location, Owen was able to help me out remotely and teach me how to help myself as well." - Tina R.
